SHIPPING WITHIN THE U.S.
Most shipments within the United States are sent via United States Postal Service (USPS) and United Pacel Service (UPS).

Our goal is to ship orders placed before 4 pm Pacific Time, Monday through Friday, that same day.

Shipping charges to U.S. delivery addresses are easy to calculate: $12.95 for the first item in your order; $1.00 for each additional item.

Please call 1-800-275-2665 for expedited shipping

SHIPPING OUTSIDE THE U.S.

Unfortunately, our online system cannot provide this information, so if you are ordering online, our online system will calculate the total amount of items in your order, excluding shipping.

All orders being shipped to locations outside the U.S. will receive a separate email with international shipping options and costs.

Please be advised of potential fees, duties, taxes, and tariffs; these are the responsibility of the buyers upon delivery of imported goods.

CONCERNS
ERRORS- We do our best to make certain that every order is filled promptly and accurately. If we make a mistake, and send you an item you did not order, please call us during our business hours within three days of receipt, to arrange for an exchange.

MISSING ITEMS- If you have not received your order within the expected time frame, or if items you have ordered are missing from your shipment, please call us during our business hours or send us email.

Please Include your order number or as much identifying information as possible to better assist. 

RETURNS/EXCHANGES
A store receipt or other proof of purchase is always required!

BOOKS- Books may be returned for full credit if you notify us within 3 business days of purchase minus the original shipping cost and any applicable PayPal fees.
An in-store credit will be issued for book returns arranged for 4-5 days of receiving the order, shipping charges will not be reimbursed.
An in-store credit will be issued and a 20% restocking fee will be charged for returns 6-10 days after purchase, except for defective merchandise.
No book returns will be allowed 10 or more days after purchase.

SOFTWARE- If packaging remains sealed they may be returned for full credit if you notify us within 3 business days of purchase minus the original shipping cost and any applicable PayPal fees.
An in-store credit will be issued for software or video returns arranged for 3-5 days after purchase.
No software or video returns will be allowed 10 or more days after purchase, except for defective merchandise.
No returns of software or videos if packaging is unsealed (no exceptions); defective disks or videos will be replaced.

DOWNLOADS- Downloads are non-refundable.